At Rime, we’ve always believed that voice is more than a medium: it’s the foundation of trust. For enterprise contact centers handling hundreds of thousands of calls each month, the difference between a conversation that converts and one that ends abruptly often comes down to whether the voice feels truly human.
That's why we're excited to partner with Regal AI to bring our ultra-realistic voices to one of the leading platforms for AI agents at enterprise scale. Regal is built for large enterprises with teams of agents handling millions of monthly calls. Regal stands out for giving enterprises not just AI automation, but AI agents designed to handle complex, real-world customer conversations across lead qualification, appointment booking, customer support, and more.
Read Regal AI's full announcement here!
Why Regal is Different
Regal’s platform offers far more than simple call flows. Highlights:
Advanced conversational AI: agents handle interruptions, context shifts, and real-world nuance in a way that feels natural and human.
Deep integrations for external actions: real-time connection to CRMs, scheduling systems, and payment platforms so agents can take meaningful actions, not just deliver lines.
Native Knowledge base (RAG): scrape external sources like websites, PDFs, or uploaded documents, and select which source to query during a call to answer questions
Enterprise-grade compliance: HIPAA, SOC 2 Type II, and TCPA adherence ensure that sensitive conversations are handled with care.
Custom AI analysis tools: extract structured data such as lead intent or sentiment to personalize future outreach
Multi-provider TTS with failover: always-on reliability, drawing from multiple voice and LLM providers to keep audio consistent and natural.
Configurable builder & orchestration: empowering business teams to design journeys, run A/B tests, and optimize flows without heavy engineering lift.
Real-time monitoring & analytics: insights into transcripts, sentiment, and performance that let enterprises continuously refine conversations.
Prebuilt templates: confirmations, payment collection, inbound lead capture, inbound support, and more, with tone nuance built in.
Testing and tuning: adjust voice speed, volume, and delivery; run sanity checks on prompts, context variables, and branching logic; create test cases for objections and edge scenarios; and simulate conversations before going live.
With Regal, enterprises don’t just get automation, teams get a platform purpose-built to support nuanced conversations, compliance, and scale.
Why Rime + Regal
Pairing Regal’s AI voice agent platform with Rime’s voices solves the last mile of trust. Regal agents already know how to listen, adapt, and act. With Rime, they now sound truly human: capturing nuance, warmth, and empathy while keeping sub-200 millisecond latency for seamless dialogue.
Together, Regal and Rime bring enterprises:
Scalable authenticity: agents that are both efficient and emotionally intelligent.
Fidelity in detail: precision with names, numbers, and technical terms.
Consistency at scale: voices that hold up across millions of interactions without losing quality.
Meet the Voices
Regal now has four Rime voices available in production, each designed for distinct interaction styles:
Marsh: steady, confident, empathetic. Perfect for collections and compliance.
Cove: friendly, approachable, upbeat. Ideal for qualification and confirmations.
Moon: professional, conversational clarity. Great for scheduling and support.
Wildflower: energetic, engaging, warm. A natural for outreach and retention.
Where It’s Working
Enterprises are already adopting Rime voices in Regal for:
Sales outreach that feels genuine
Appointment rescheduling without awkward delays
Empathetic customer support callbacks
Collections that balance authority and compassion
Proactive engagement that keeps customers listening
These use cases show how Regal’s configurability and intelligence and Rime’s realism together unlock better outcomes: higher conversion, stronger retention, and customers who actually want to stay on the line.
Building Trust at Scale
Customers know when they’re talking to a machine. What they don’t expect, until now, is for that machine to sound and feel human. With Rime and Regal together, enterprises don’t have to choose between efficiency and empathy. They can have both.
This partnership brings the flexibility and intelligence of Regal together with the expressive, ultra-realistic voices of Rime to deliver conversations that inspire trust, drive outcomes, and scale effortlessly.
Hear the Difference
Explore Rime voices in the Regal AI platform today, or schedule Regal or Rime demo to experience firsthand how authentic AI conversations can transform customer engagement.
