Take your guests off hold
Prism answers and finishes the calls your guests and travelers make: reservation changes, cancellations, rebooking, and loyalty requests. They get an answer in seconds, and your staff get back to the people in front of them.
GuestYeah, I need to cancel a hotel reservation.
PrismHappy to help. What's the confirmation number for the booking?
Hospitality on hold: what 71 calls tell us about the guest phone experience
We sent a personal agent to cancel 54 hotel bookings, the way a guest would. Real hotels, real phone lines, and the agent said it was AI on every call. This is what it heard before anyone said hello.
Read the full report
The method, every outcome, what the brands publish (and don't) about agents calling on a guest's behalf, and what it means for your phone line. No form.
The calls Prism takes off your queue
Press play to hear each one.
Reservation changes and cancellations
Verifies the booking, checks the policy, and makes the change in your booking system while the guest is still on the line.
Disruption rebooking
When a flight cancels or a property oversells, Prism calls travelers first, offers options, and rebooks them.
After-hours and overflow
Picks up when the front desk or contact center can't, so a busy night doesn't turn into a voicemail or a lost booking.
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Loyalty member service
Looks up the member, answers points and status questions, and treats your best customers like it knows them.
Pre-trip confirmations
Outbound calls before arrival or departure to confirm plans, collect details, and offer upgrades.
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New bookings
Answers rate and availability questions and books the room on the first call, before the caller gives up and books through an OTA.
Your people, back at the front desk
Every call Prism finishes is time your team spends with the guest in front of them. The phone stops pulling staff away from the lobby, and hospitality goes back to happening in person.
Prism speaks first in half the time
0.57 seconds to first audio, measured on the same harness as the other speech-to-speech models. Public benchmarks are where we start; the pilot measures Prism on your own calls.
One model, with a checkpoint before every word
Prism listens to the caller's audio and writes its reply as text before it speaks. Your rules check that text, so nothing off-policy reaches a guest.
Guardrails you can read
Policy rules run on the text checkpoint, and every decision is logged, so you can see exactly why the agent said what it said.
Tuned on your calls
RL fine-tuning on your own calls and rubrics, so Prism learns your policies, properties, and the way your guests talk.
Runs where you need it
On-prem, in your VPC, or in the cloud. HIPAA and SOC 2. Works with LiveKit, Pipecat, and Twilio.
Start building
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Run a pilot on your own calls
We measure your current calls, fine-tune Prism on them, and measure again. The pilot succeeds when Prism beats your current setup on your own rubrics.