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Telecom & CX
Why a Gen-Z AI voice outperformed every pro voice in a Fortune 500 IVR
Sales rose 23%
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Clinical
grade
HIPAA
with a BAA
On-prem
deployment
The situation
Thymia uses voice as a clinical signal. That puts unusual demands on the voice that asks the questions: it has to be consistent, calm, and never the variable in the measurement.
What changed
Rime's deterministic output means the prompt sounds the same every session, and on-prem deployment keeps patient audio inside Thymia's environment under a BAA.
The result
A voice that is part of the instrument rather than noise in it, and a compliance posture that clinical partners can sign off on.
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"Mist v3 is incredibly fast and deterministic pronunciation is a game-changer. When you're powering live conversations at scale, you can't have a model guessing brand names or proper nouns."
Tom Shapland
Product Manager, LiveKit
Hear the kind of voice on this line
A healthcare sample from Rime's library.
Questions, answered
Can I test both before deciding?
Yes. Drop Rime in through a simple API, or self-host when compliance demands it. Most teams are up and running the same afternoon.
How hard is it to switch?
Yes. Drop Rime in through a simple API, or self-host when compliance demands it. Most teams are up and running the same afternoon.